We Pack with Love (and Bubble Wrap)

Shipping a delicate Wine Glass (or any drinkware) is different from shipping a sturdy Bowl or a foldable Tablecloth. We treat each item according to its material personality — extra foam for glass, edge‑guards for ceramics, and careful folding for textiles. Your order arrives ready to shine, not to be repaired.

Processing Time

Every order is inspected, wrapped, and dispatched within 1–3 business days (excluding weekends and U.S. federal holidays).
During busy seasons, we might need an extra day — we’ll keep you posted.

Shipping Rates & Delivery (U.S. Focused)

We ship to all 50 U.S. states, including Alaska, Hawaii, and APO/FPO addresses. International shipping is available — please email us before ordering.

Shipping Method	Estimated Delivery	Cost
Standard Ground (UPS/USPS)	3–7 business days	Calculated at checkout
Expedited (UPS 2‑Day)	2 business days	Calculated at checkout
Express (UPS Next Day)	1 business day	Calculated at checkout

Enjoy Free Standard Shipping on all U.S. orders over [ $75 ] .

Order Tracking
You’ll receive a tracking number via email once your order ships. Allow up to 24 hours for the tracking status to update.

Customs, Duties & Taxes
U.S. orders have applicable sales tax at checkout. International buyers are responsible for all customs, duties, and import fees — check with your local customs office.

Damaged, Lost, or Missing Packages

Damaged (Ceramics/Glass): If your bowl, plate, or drinkware arrives cracked or shattered, take clear photos of the item AND the outer box within 48 hours and email [damages@yourbrand.com]. We’ll file a claim and send a replacement or refund immediately — do not ship broken pieces back (safety first).
Damaged (Textiles): If your tablecloth is torn or stained upon arrival, same photo rule applies.
Lost: If tracking says “Delivered” but you can’t find it, check with neighbors and your local post office. We’ll help you start a trace.
Missing items: Email us within 5 days of delivery if anything is missing.

Address Changes
Double‑check your address. If you need to change it, email us within 2 hours of placing the order. Once packed, we can’t reroute.

Holiday Schedule
We don’t ship on major U.S. federal holidays (Thanksgiving, Christmas, New Year’s, July 4th, etc.). Expect longer transit times during peak seasons.

We pack each piece with extra love — because unboxing should feel like opening a gift from a friend.